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ANNOUNCING SHOOTERS DEAL OF THE DAY. Extrodinary prices on lots of goodies. Coming Soon.

Staff Meeting Notes: 07/18/2017

       Covered areas during Meeting were as follows

               ) New Schedules.  Due to recent staff changes, it had become nessasary to modify our schedules.  The new schedules have been posted on the board in the entrance hallway.  Everyone should take a minute to review the new schedules.  Should you wish a copy, please see Terry.  I need everyone to please work their schedule.  We will be running a tight schedule for a while and it will be crutial to adhere to the hours posted.

           ) Cell Phones on the Sales Floor.  Please keep the use of your cell phone to a minimun while on the sales floor.  The last thing a guest needs to see is us with our nose buried in our phone.  

            ) Price 2.  Just to review, the pricing stucture in IMS is set up as follows; Price 1 is the normal everyday price.  Price 2 is the "What's the best you can do" price.  Price 3 is cost.  Price 4 is the Premier Member Cost.  Price 5 is employee cost.  Now, IF THERE IS NO PRICE 2, THERE IS NO PRICE ADJUSTMENT.  Any further mark downs below price 2 require management approval.  The only exception would be to honor price matches on in stock items from our website.  

 Staff Meeting Notes: 07/11/2017

         Covered areas during Meeting were as follows

                  ) Once again 4473 errors are out of control.  It seems no one is having forms double checked anymore.  We once again have indivual folders in my office with problem 4473's.  I need everyone to grab their folders during downtime and get on the phone calling customers to come in and do corrections.  We must get these things done right.  If we must go back to being fined for errors, we will.  Slow down, double check yourself, then have someone else double check you.  

               )  Security.  Everyone has heard of the recent break ins in the area.  Be aware of who is in the store.  Approach and speak to them.  Follow your schedules.  They are set up with this in mind also.  

Staff Meeting Notes: 07/01/017

       Covered areas during meeting were as follows

                  ) Shooters Swag Promo,  new promotion posted to FB and sent e Blast on Sports Afield floor safes.  Customer my purchase either SA5928 or SA5520 at set prices of 833.99 or 699.99 and recieve a Ruger 3701 LCP pistol and 30 Day range membership free.  Employee please ring out safe as normal and pistol and membership at .01 each.

                ) Springfield has extended the Gear Package Promo through August

                ) Smith and Wesson has ended the rebate on their handguns and begun a rebate on mags, holster and loader.

Staff Meeting Notes: 06/29/17

      Covered areas during Meeting were as follows

       ) Please keep register work areas clean and clear of clutter.  If you need to keep notes, please see Kathy for a notebook and do not tag them on registers.

      ) Springfield Gear Promo extended until August 31.

       

Staff Meeting Notes: 06/27/2017

         Covered areas during Meeting were as follows

    )  Upcoming Blood Drive.  Please remind all customers of the Community Blood Drive on July 22 here at Shooters.  We would like to make a great showing.  Appointments between 12 and 3 will be accepted.

   ) 3 in 1 Raffle has started.  3 long guns will be drawn for on July 29th.  Tickets are $20.00 each and only 75 tickets will be sold.  Please restrict all ticket sales to in store only.  As one purpose for the raffle is to bring customers into the shop, no phone sales will be accepted. 

Staff Meeting Notes: 06/24/2017

              Covered Areas during Meeting were as follows:

    )  Cleaning.  We need to keep all areas neat and clean.  Sales floor strainghtened.  Register areas clean and straight.  If you need to keep notes, see office for notebook.  Range needs to keep tools in outside building, not behind counter.  Full brass buckets should be taken to warehouse, tables in bays kept empty for customer use.    We dont want to look like Big Lots, we want to give customers a Carowins experience.  

 Staff Meeting Notes: 06/22/2017

                  Covered areas during meeting were as follows:

  ) Cash Drawers should be counted down every nite at closing and exact amount over $200.00 should be turned in to office.  Do not round off totals.

  ) Every new layaway must have a signed layaway form completed by customer.  This is especially important due to the new 7.95 layaway fee.

   ) All employees should slow down and pay closer attention to current tasks.  Don't get in to big of a hurry to get to the next customer before you finish with the current one.

   ) EBlast being sent out this evening on Taurus PT111, blue only.  Sale price for Friday, Saturday and Sunday @ $199.99 with free 1 year NRA membership coupon.  EBlast only with no in store or online ads.  Customer must ask for special.  Reward to customers for being on mailing list.

    ) Blood Drive scheduled for July 22nd.  Customers may sign up in advance for appointment time to save wait.  Sign in sheet on clipboard by gunsmith room door.  Shooters will donate a one day range pass to all donars.

    ) In order to maintain floor coverage, all employees are asked to schedule lunch breaks through management.  Do not simply go to lunch.  Individual lunch breaks are done off the clock.  One employee picking up lunch for several may stay on the clock.

     Thanks

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 From Mark

The truth about AR's 
When do you hope to buy into the stock market?  Most would say...When the price is low. Well the price is low on AR's.  Buy now, the price will go back up.  Sad to say but, Trump will most likely be a one term president. The press will more than likely see to that.  We know the drill, and the facts. Prices will go back up,  Get it when it's cheap.  
 
Silencers
Almost every shooter that comes into the store has a good use for a silencer.  The problem is they just don't know it.  We are salespeople, not clerks.  So spread the word.  It's great to hunt without ear protection, not bother your neighbors, pile the squirrels up, and not scare other game.  Many more reasons.
 
Website
Please keep up with our web specials.  We have some of the best prices on things that we have ever had.  Tell the world, we are salespeople.  Mention something to each person, you can make so much of a difference in this slow time.  
 
Customer Service:  We are doing better, some of you are doing real good.  But here is the real problem and where many of you are kidding yourself about our customer service.   We do great to people we know, but not so good to people we don't.  This is a fact, I see it over and over.  My spies tell me the same thing.  This has to change, we can do better.  Yes, you can do better.  Turn those people you don't know into someone you do know.  That's what makes a salesman.  Be friendly and glad to see people.  They are why you have a pay check.  
I'm not asking you to do this, I am demanding you to do this.  Not just when you feel like it, but every day, every customer.  If you can't do it please be honest and we will discuss your future.  
If you can give me your word this will happen please reply with a simple Yes.  I plan on holding you to your word, so don't respond if you don't plan on doing exactly what I have asked.  
Why am I asking this?  Our customers (even the ones you don't know) are the people that decide our future and furnish us all with a paycheck.  I think it's time we give them the respect the real boss deserves.  

Thanks,

Mark Duncan
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                                   BOGO IS HERE.  For those of you who do not know what BOGO is, it stands for Buy One, Get One in the retail business.  Starting Monday, May 1st and continuing through the entire month of May, we are going to be featuring our many Close Out items on a BOGO sale.  When a customer purchases ANY close out item at the mark down price, they may take their choice of any other lower priced close out item at 50% off the close out price.  No limits to the number of times they may take advantage of it.  50% off mark down must be taken off the lowest priced item.  Let's be sure to tell every customer we speak with about this and expedite the close outs.  Thanks

RE: Improper Firearms Sales:

         As we have previously covered, it is crucial that EVERYONE completely process all firearm sales in detail.  One thing this means is completing the above pictured information window that pops up when selling any firearm.  This must have all complete asked for information including Full Name, Complete Address, Birth Date AND LEGAL ID NUMBER AS APPEARS ON DRIVERS LICENSE OR ID AS WELL AS TRANSFER DATE.  These are especially important as these are the factors IMS uses to determine multi sales and alert us to be sure the multi sale form is completed.  So far this week in our ATF Compliance Check, one missed multi sale form has been found from this year due to salespersons failing to enter this information.  We have had too many problems with missed multi sale forms in the past and cannot accept any more.  I want it understood this is not an "I'll do it if I feel like it" option.  It MUST be completed every time by everyone.  IF anyone has a problem with this, please let me know now and we can sit down with Mark and he can explain how he will close the shop before he is forced to make another visit to the ATF offices because of crap like this.

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    Re: Sig AMMO 4A Year

        We are now featuring the Sig M400 w/Romeo4 sight including an offer of ammo for a year.  We have a total of 4 of these rifles at this price.  Details of the ammo are featured in the product page, but I want everyone to understand.  Customers will receive one 20 round box of Independance 5.56 ammunition PER WEEK.  The original buyer will be required to visit the shop each week to receive a single box of ammo.  Miss a week, miss a box.  All ammo will be rang out for .01 and rang out under the customer number to keep track.  Please see me with any questions. 

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RE: SHOOTERSEPRESS.COM            To All Employees.           This is a memo in regards to our recently added online ordering system located on our website.  I know there have been problems with guests coming in expecting to find a product they saw on the site at the price they saw and the disclaimer placed on the site has not helped.  And while many of the guests have understood when explained and even placed an order with is, as always, we strive to take care of 100% of them.      So, as of now, our policy will be when a customer comes in the shop searching for an item listed on the site and we do have it in stock, we will meet the price listed, making the customer happy.  And if they come searching for an item we do not have, we will treat it as a special order.  Let the customer know we will indeed get it for them, at the price on the site, again making the customer happy.  I remind all, a special order requires the commitment of a 25% deposit of firearms and paid in full on everything else.         Just an FYI, although we do not make the profit dollars on the site that we do in the shop, we do make profit.  We are striving to be competitive with other online retailers and open a market not previously done, thus helping to keep the doors open.  It is extremely important that everyone get behind this with a positive attitude, as with all other aspects of the shop, so we may continue to grow.        Hopefully, this will not only take care of our guests better, but also make it a bit easier for you to handle a delicate situation.  Thanks to all for the great job each of you does daily.    ---------------------------------------------------------------------------------------------- 

 

                           NOT ON THE SALES FLOOR

 

 

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ALL EMPLOYEES:  Please take time to watch this video. 

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A Letter From The Owner

 

Hi Everyone,      

Early next week sometime we (and the key word here is we) will begin doing short YouTube videos for our web site and facebook.  Yes, this means you.  Everybody gets to play.  So pick you subject, or product that you are comfortable with.  It can not be over 3.5 minutes long or under a minute.  We don't need a bunch of high tech mumbo jumbo, just a few things that you would tell a customer about the item if you were selling that item or service.  Sorry, I understand many do not want to do this. We will sure miss you if you decide not to participate.  Good luck at your new job.  So get used to, we are going to be doing several a week and will need much help and your fresh ideas.  Just talk about what you know.  I'll be brave and go 1st.  

As you know we did this before and it was a great success, my fault for not continuing.  

Thanks,

Mark Duncan
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